O2 network down across Kent leaving thousands without data

O2 network down across Kent leaving thousands without data

"Our technical teams are working on the issue with high priority". These include subsiduary Giff Gaff, and third party networks, notably GiffGaff, Tesco Mobile, Sky Mobile and Lycamobile.

The company is blaming software issues at one of its suppliers for the problems. Voice calls are working OK. But data connections are broken.

Thousands of customers are believed to have been affected in the data blackout, which is also affecting customers of other mobile providers who use O2's service.

Many users will have received an alert to their handsets warning of the drop in service.

O2 customers have been locked out of their mobile data with thousands unable to access the internet and 4G services.

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Some users also suggested that SMS messaging might not be working, too, leaving them unable to send texts.

O2 said: "Our technical teams are investigating reports of issues when using data". Our technical teams are working extremely hard to resolve this.

"We apologise for any inconvenience", the firm said, after problems were first reported at around 5.30am. "Updates will be shared here as soon they are available".

The network outage has also affected Transport For London, which uses the O2 network for its electronic timetable displays at bus stops.

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