A Bethesda web glitch revealed everyone’s support tickets, including personal info

Fallout 76 DOWN Server Status latest for surprise offline hotfix maintenance update

Another Fallout 76 player reported the issue on Reddit under the username Jessiepie.

Support tickets may also include uploaded documents, especially since many Fallout 76 Power Armor Edition buyers have been instructed to upload receipts to claim their replacement bags after that whole Fallout 76 bag debacle last week.

Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised. Not only does this snafu shake our faith in Bethesda's ability to keep private information private, but anyone who filed a support ticket and then had half a mind for identity theft could easily have copied the information and filed it away for later use.

Bethesda was hoping to set a new standard with its recent release of Fallout 76, but it's run into its fair share of trouble as well, between people asking for refunds and wondering why they got the wrong type of bag with their Power Armor Edition of the game. I'm assuming this is a bug in the website, because I don't see for what reason Bethesda would make tickets public.

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I'm not going to paste screenshots of what I have access to for the privacy of people, but I can see receipts of people from all over the world, and if I can, other people probably can, too.

The game was announced at E3 2018 and, based on this piece of information, it doesn't look it has done that much progress. That "thread locked" notice went away shortly afterward, with an indication that the data-leak issue had been resolved.

Bethesda has confirmed that they will not be providing patch notes following today's downtime.

After submitting the tickets, however, the information was passed on to other users thanks to a technical error. While the publisher initially justified its actions, calling the model seen on the poster a "prototype" with no plans to rectify the situation, it did double back on itself to offer replacements to those who submitted a ticket to Bethesda support.

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