7-Eleven introduces mobile checkout

7eleven-slurpee

"Frictionless experiences are the future, and digital payments are key to such experiences", said Gurmeet Singh, chief digital officer and chief innovation officer at 7-Eleven.

"Whether it be with cash or card at the POS, the digital payments - Apple Pay, Google Pay, Samsung Pay - or skipping the line with Scan & Pay, we are enabling our customers to control their in-store experience". It also connects with the 7Rewards loyalty program, so customers can find out about deals and promotions. The only products banned from cashier-less check-out are hot foods, lottery tickets, alcohol and tobacco. How can we make every 7-Eleven a breeze?

USA convenience retail brand 7-Eleven is set to pilot a new Scan & Pay feature that will enable customers to browse and shop at branches without having to check out with a cashier.

Supermarkets have traditionally been the leaders in self-scanning solutions, but convenience stores have been unexplored territory - until now.

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Based in Irving, Texas, 7-Eleven operates, franchises or licenses more than 67,000 c-stores in 17 countries, including 11,800 in North America. More than 60 percent of stores are franchised.

7-Eleven is joining the high-tech store race with its latest convenience perk for customers: cashierless "scan-and-go" checkout technology. "We wanted to explore consumers' adoption of the technology: How do people learn about it?" The first Amazon Go debuted at the company's Seattle headquarters in 2016 but opened to the public this past January. I don't need to involve another set of technology if I can solve the speed issue.

Interestingly, the company's test found that once consumers get used to using the mobile scan and pay service, they are using it even during off-peak hours when there's no lines, Singh said. According to 7-Eleven, customers gave the feature a high rating, with most customers rating it a 4.8 out of 5 for convenience.

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