Mobile debuts 'Team of Experts' during Un-carrier Next event

T-Mobile President and COO Mike Sievert talks about the company’s Team of Experts customer service model

T-Mobile on Wednesday unveiled its latest Un-carrier move: revamping awful customer service.

No one likes calling customer service agents - not even the customer service agents - so it will be interesting to see if this plan actually takes off and becomes a successful model for other companies and industries going forward.

T-Mobile today said it is expanding its "Team of Experts" customer service model nationwide. These Experts will be focused entirely on that community alone, with no more random routing to mega call centers and a more personalized approach to customer service. Today, he was out front again as T-Mobile unveiled the latest Un-carrier move. T-Mobile promises that these people - local experts in your area - will be able to help solve your issue without bouncing you around to department after department. T-Mobile also promises to avoid putting you through unnecessary phone wait times by offering more callbacks (including right from the moment you call), 24/7 support and "asynchronous" messaging help that doesn't require you to stick around while an agent tackles your problem.

Important to note, Team of Experts is only available to postpaid customers at this time. Instead, customers will work with a specific "team of experts". "Because at T-Mobile, our customers have always been rock stars to us". The Pandora Plus subscription deal will begin on August 28 via a code sent to customers through the T-Mobile Tuesdays app. The carrier is now giving subscribers a free annual subscription to music streamer Pandora and access to special tickets for live shows and concerts produced by Live Nation.

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Beryl was a hurricane and it then weakened into a remnant area of low pressure before redeveloping into a subtropical storm . You can stay on top of the latest tropical information with the WLOX Weather App anywhere and anytime.

With this deal in place, T-Mobile customers can expect discounted $25 lawn tickets (taxes and fees included in price), access to sold out tickets and sold out sections of the show, plus more. Keep an eye on the T-Mobile Tuesdays app for offers starting August 21.

We wonder how many business schools use T-Mobile as a case study in how to turn around a company.

The Pandora Plus promotion follows closely after Verizon's six-month Apple Music promotion, and offers ad-free music with offline listening and unlimited replays and skips.

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