Starbucks employee in U.S. fired for mocking customer with stutter

A Facebook user posted that his friend stuttered when giving his name at a Starbucks branch in Philadelphia and that

In addition, when Sam received his coffee, Lekwijit said he and his friend were shocked to see the name on the cup was written "SSSAM".

Starbucks has apologized and launched an investigation after a Philadelphia barista allegedly mocked a customer who has lived with a stutter nearly his entire life.

"There is no tolerance for this type of behavior".

A customer named Sam, who did not wish to disclose his full identity to the public, claimed the hurtful incident happened last Wednesday at the coffee chain shop located at 3401 Walnut Street.

Tan Lekwijit posted Sunday on Facebook that his friend stuttered when giving his name, and that the barista made light of it verbally.

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Lekwijit wrote that Sam sent an email to customer service and was offered an apology and a credit of $5.

Starbucks said the employee was axed because their behaviour did not meet their expectations of the experience Starbucks' customers should have. "It was about how you treat people with speech impairments, not how you write names", Lekwijit continued. The post also included a picture of the name on the cup.

Clearly, Starbucks missed the point. "This news not only affects the individual who experienced this level of disrespect, but it also discourages countless other people who stutter from feeling empowered and comfortable with how they speak". Starbucks said on Thursday that was not the ideal response, and that it has since apologised to the person directly.

Starbucks said in a reply to Lekwijit's Facebook post that the employee was no longer with the company. "We want our stores to serve as a welcoming place for everyone who visits and strive to ensure our partners provide a positive experience". "Getting this kind of treatment from people, especially service employees, only scars them-and I beg Starbucks employees to have this in mind", his friend added. The incident resulted in Starbucks shutting down thousands of stores for "bias training" of employees. We've taken immediate corrective action and apologized to the customer.

The company replied again the next day to say that the employee was sacked.

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