'Not Good Enough': NAB Says Sorry For Banking Meltdown

'Not Good Enough': NAB Says Sorry For Banking Meltdown

Other customers have posted on social media that they had been affected.

Meanwhile, with media speculation that BNZ may compensate some customers following the outage, the bank issued the following statement - attributed to Paul Carter, BNZ's chief customer officer for consumer and wealth banking.

"This will include working with customers who experienced direct financial loss due to the outage to ensure they are not unfairly impacted".

The bank has pointed to a problem in its Melbourne mainframe system as the cause of the outage.

Lasting four hours, customers were denied access to banking applications across mobile and online devices, with Eftpos, ATMs and in-store banking also screeching to a halt following a systems outage.

Continuing the barrage of criticism, one user asked how a multi-million dollar business such as BNZ can fail to have a back-up system in place for such an outage - "this is incompetence in this digital age".

She apologised for the outage and said NAB will "absolutely" provide full compensation to businesses that lost sales because of the outage.

On Saturday morning BNZ customers found they couldn't use ATMs, Eftpos, internet banking, or physical bank branches for several hours.

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NAB online banking is now down. "But we don't know the extent of the impact on individual customers at this time".

"We've had easily 100 customers who couldn't buy their produce this morning", he said. "But "Sorry this happened on a Saturday" makes me feel all warm and fuzzy inside", one Twitter user replied.

"It was unfair", Mr Davenport said.

"We're sorry and it's not good enough", he said in an online video.

Retailers using BNZ eftpos terminals should be able to use them again, as well as people with BNZ eftpos cards, a BNZ spokesperson said.

A NAB spokesman told ten daily updates would be provided via the company's Twitter account as the situation changed. "I just had to pay for a $70 taxi ride in cash because the cabbie's pay machine is on NAB". Our teams are working to fix this as soon as possible.

Kiwi comedian Melanie Bracewell, who is now in LA and is a BNZ customer, said in a tweet that her card declined while trying to buy a SIM card.

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