BT Plus will grant you unlimited mobile data when your Wi-Fi goes down

All customer calls will be answered in centres across the UK by 2020

EE is also launching a new support app which, with permission, will allow customer service agents to use the camera on a customer's phone to view problems they're having with a product or service and provide situation-specific support.

Following positive feedback about its new UK-based call centres, BT will now close all overseas sales, accounts and technical support centres and move to a 100% United Kingdom and Ireland offering by 2020. Allera said the firm is building a "single core network" meant to support a wider range of converged products will be ready by 2020 across BT's fixed and mobile assets.

BT will also be launching a new "Keep Connected Promise" where customers experiencing broadband outages will either have their BT Mobile 4G data allowances boosted to unlimited, ensuring they can stay online, or be sent a new 4G Wi-Fi Mini Hub with unlimited data so they can carry on surfing and streaming while their service is repaired.

BT said it will now offer a minimum speed of 100Mbps for its ultrafast home broadband service, with speeds up to 314Mbps.

BT Plus groups broadband and mobile into one plan - something that has been anticipated ever since BT bought EE.

Preakness Stakes 2018: Justify prohibitive favorite in morning-line odds
Quip (12-1) drew the first post while Lone Sailor (15-1), who finished eighth at Churchill Downs, will go from the second post. Bravazo made his first start on a wet track when sixth in the Kentucky Derby , beaten by eight lengths by Justify .

EE is also showcasing a prototype for a new category of converged broadband - EE Hybrid Broadband technology. It will also become the first United Kingdom network to support all major Smart Home systems, with new partnerships wit Hive and Nest, as well as launching new smart cameras, thermostats, sensors and lighting products. Significantly, the app will be available through Samsung Smart TVs, Apple TV and Google Chromecast.

"BT runs the UK's most advanced mobile and broadband networks, but our customers demand better connections, and the best service no matter where they are", explained Marc Allera, CEO of BT's Consumer business.

And what will matter a lot will be TV content and the new move will see BT TV become the first United Kingdom company to include the Amazon Prime Video app as part of the EPG delivered through its set-top box.

The BT Consumer division has also announced a number of other improvements, such as a new self-service app from Plusnet, an aim to answer 100% of BT customer calls in the UK & Ireland by the end of 2020, the addition of BT products to EE's expanding footprint of more than 620 retail stores and a commitment to increase mobile customers' Time on 4G to 99% by 2020.

EE is also launching new "Flex" mobile plans - ideal for those who want the control and flexibility of pay as you go with the simplicity of pay monthly plans. It will join the omnipresent Netflix and from 2019 Sky's Now TV. EE customers will be able to access the BT Sport app and all its features. This will include the ability to cast direct from their mobile to their TV with inclusive data.

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