Anger around Ireland as money 'disappears' from Ulster Bank accounts

Ulster Bank offering emergency cash as funds disappear from customer accounts

"We apologise for the inconvenience caused and no customer will be left out of pocket as a result of this issue". 'Please do not resend the payment as we are working to get these processed as soon as possible'. Extraordinary how often this kind of issue happens with this bank.

Fianna Fáil's spokesperson for finance, Michael McGrath, feels the Central Bank must conduct a comprehensive review of the IT systems used by retail banks in Ireland.

Ulster Bank says some transactions are not showing up in customers accounts.

"In some cases, customers may well have missed vital payments as a result of the bank's failure".

"The first some have heard about this is a text message from Ulster Bank telling them they are overdrawn". The bank's immediate focus must be on fixing this problem and ensure that affected customers will not have their credit rating adversely affected in any way.

They are offering those customers emergency cash of 500 euros (£437).

The Sinn Fein finance spokesman said: "Customers deserve a full explanation of why their money has disappeared from their accounts".

Ulster Bank offering emergency cash as funds disappear from customer accounts
Ulster Bank investigating as money goes missing from customer accounts

Some customers say they have had their cards declined when making purchases, while others have said they have direct debits due and insufficient funds in their accounts to cover them.

If you would like to contact us please speak to one of our team via webchat or by calling 1850 424 365 (from overseas 00353 1 8047475) minicom - 0800 015 4422.

Currently, cheque lodgements are not showing up in certain accounts, while other customers are reporting incorrect account balances.

It's after large numbers of the bank's customers have reported their salaries have disappeared from their accounts, while direct debits haven't been paid.

Customers have reported their cards being declined.

The bank, which has branches in Ennis and Shannon, has apologised and says it's working to fix the issue.

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