OnePlus users facing credit card issues after purchasing from official website

OnePlus users facing credit card issues after purchasing from official website

Almost 40 similar complaints were later posted to Twitter and Reddit, while cybersecurity firm Fidus published a blog post detailing the alleged issues with the OnePlus website's payment system.

Multiple OnePlus customers on the company's official forums as well as Reddit are reporting of fraudulent activity with their credit cards after making a purchase from OnePlus' official website. We'll update this post when we get any further info.

Having said that, the company has provided a statement regarding the matter.

"At OnePlus, we take information privacy extremely seriously". Once this post gained traction, OnePlus Community Manager David Y. said that this issue has been brought to the notice of OnePlus Customer Service team and that they are investigating it.

In a separate statement posted to those same OnePlus support forums, the company acknowledges these claims and says it has launched an investigation into them.

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Well, the company has listed out a number of FAQs and answers as well. A user on OnePlus forums has posted that he recently used credit cards to purchase OnePlus smartphones, and now, he's informed from his bank about several transactions requested on his credit card which has anxious him. I've used two different business credit cards, that I have not used for any other transaction in over a year.

"If you checked the "save this card for future transactions" while making a payment, all this means is that our payment processing partner encrypted and securely stored your card info and sent us a few digits (for identification purposes; see image below), plus a "token" - a string of symbols that represents your card".

Are you a OnePlus customer who purchase their product from their official website using your credit card? "Oneplus.net was initially built on the Magento eCommerce platform".

It said "credit card payments were never implemented in Magento's payment module" and urged customers with suspicious charges to let it know. These are the same users who made purchases on the OnePlus website or OnePlus Store earlier.

"They will help you initiate a chargeback and prevent any financial loss".

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