Logitech's decision to brick Harmony Link leaves owners outraged

Logitech support forums filtering the words class action lawsuit

Owners of Logitech's Harmony Link, a device that enables a smartphone to act as a remote control, have been told it will stop working in March next year.

Users have started criticising Logitech as the company has formally announced the discontinuation of the Harmony Link.

The announcement, which was made to Logitech customers via email before it was later confirmed by phone support, saw the firm admit that it'll shutting down the Hub's cloud service, so users will no longer be able to play movies, music or TV shows with a connected Android or iOS device after 16 March 2018. Deliberately bricking those products while encouraging them to migrate to a newer model is, on the other hand, a considerably rarer thing to do-though consumers should be wary that with the rise of networked home electronics, companies can choose to turn off their tech at the flick of a button. Once updated, any of those devices could be used to control your smart home.

I understand some of you have Harmony Links that are working perfectly fine right now.

The Logitech Harmony Link Hub first launched in 2011, this that a lot of early users of the device will be out of warranty and not eligible for a free upgrade. "The certificate will not be renewed as we are focusing resources on our current app-based remote, the Harmony Hub", the employee with username Logi_WillWong responded.

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Although your Harmony Link is no longer under warranty, we are offering you a 35% discount on a new Harmony Hub.

The move came as a nasty surprise to owners of the Harmony Link, and a thread on Logitech's support site accuses the firm of merely "renting" the hardware to customers. You can see an official statement from the company below.

"The technology certificate is an encryption certification that expires in the spring of 2018, which may open the product up to potential security vulnerabilities", Logitech said.

For customers whose Harmony Link device is still under warranty, Logitech will be offering them the Harmony Hub as a free replacement.

At the time of publishing, Logitech has not offered any additional explanation as to why the Link will cease to function after March 2018, aside from an outdated certificate.

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